Terms of Service

These Terms of Service (“Terms”) govern your use of the Doorola website, mobile applications, and related services (collectively, the “Service”), provided by Doorola, LLC, a Pennsylvania limited liability company (“Doorola,” “we,” “our,” or “us”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who Can Use Doorola

You must be at least 18 years old and able to enter into a binding contract under the laws of your jurisdiction. If you use the Service on behalf of an entity (for example, a property management company), you represent that you have authority to bind that entity to these Terms.

2. Beta Service; No Warranties

The Service is currently offered as a beta release. It may contain bugs, may be modified or discontinued at any time, and is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or secure.

You assume all risk associated with your use of the Service, including any reliance on its output, recommendations, or third-party integrations.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us promptly at security@doorola.com of any unauthorized access. We are not liable for losses caused by your failure to safeguard your credentials.

4. Acceptable Use

You agree not to:

• Use the Service to violate any law, including fair-housing, anti-discrimination, consumer-credit, or tenant-protection laws
• Use applicant data collected through the Service for any purpose other than evaluating that applicant’s suitability for the specific tenancy they applied for
• Attempt to access another user’s account, data, or systems without authorization
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use the Service to send unsolicited communications, harass, defame, or impersonate any person
• Upload malware, attempt to disrupt the Service, or interfere with other users’ use of it

5. Landlord Responsibilities

If you are a landlord, property manager, or otherwise list a rental on Doorola, you are solely responsible for compliance with all applicable federal, state, and local laws governing tenant screening, fair housing, and rental practices, including the Fair Housing Act and any state or municipal source-of-income, criminal-history, or eviction-record laws.

Doorola is a software tool. We do not make rental decisions on your behalf and do not guarantee that any feature of the Service complies with the laws applicable to your jurisdiction or your specific rental. You are responsible for evaluating applicants lawfully and for maintaining records as required by law.

Background and credit checks: When you use a screening feature offered through the Service, screening reports are produced by a third-party consumer reporting agency that is solely responsible for the report. You agree to use any such report only for the permissible purpose for which it was obtained, in compliance with the Fair Credit Reporting Act (FCRA) and any state-law analogs, and to provide all required adverse-action notices if you decline an applicant based in whole or in part on a report. [REVIEW: confirm exact FCRA user-of-report obligations once screening provider contract is finalized.]

6. Applicant Responsibilities

If you submit a rental application through the Service, you represent that the information you provide is accurate and complete to the best of your knowledge. Submitting false information may be grounds for rejection of your application and, in some jurisdictions, may carry legal consequences.

By submitting an application, you authorize Doorola to share your application with the specific landlord whose link you used. We do not share applications with other landlords or sell your information.

7. Subscription Plans and Fees

Doorola offers a free tier and paid subscription tiers. Paid plans are billed in advance on a recurring basis through our payment processor (currently Stripe). Fees are non-refundable except as required by law or as expressly stated at the point of purchase.

Background check fees: Background and credit screening reports carry per-report fees that are typically paid by the applicant at the time the application is submitted. The exact fee will be disclosed before payment is collected.

We may change prices or introduce new fees by notifying you in advance, including by email or in-product notice. Continued use of the Service after the change takes effect constitutes acceptance of the new pricing.

8. Cancellation and Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then.

We may suspend or terminate your account at our discretion if you violate these Terms, if your use of the Service creates risk for us or other users, or if we are required to do so by law. Where reasonable, we will provide notice and an opportunity to cure.

9. Your Content and Data

You retain ownership of the content and data you submit to the Service (“Your Content”), including property information, lease records, and tenant communications. You grant Doorola a limited license to host, store, transmit, and display Your Content solely as needed to provide the Service.

You are responsible for ensuring you have the legal right to upload Your Content, including any personal information about third parties (such as tenants and applicants), and for providing any notices or obtaining any consents required by law.

10. Intellectual Property

The Service, including its software, design, branding, and documentation, is owned by Doorola, LLC and is protected by United States and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, Doorola, LLC and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of or related to your use of the Service.

Our total cumulative liability for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid Doorola in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Doorola, LLC from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any law or the rights of a third party (including any tenant or applicant); or (c) Your Content.

13. Dispute Resolution; Arbitration

Please read this section carefully. It affects your legal rights, including your right to sue in court and to participate in a class action.

13.1 Informal Resolution

Before filing a formal claim, you agree to first contact us at legal@doorola.com and attempt to resolve the dispute in good faith for at least sixty (60) days.

13.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or related to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in Allegheny County, Pennsylvania, or by video conference, at your election. Judgment on the award may be entered in any court of competent jurisdiction.

13.3 Small Claims Carve-Out

Notwithstanding Section 13.2, either party may bring an individual action in small claims court for disputes within that court’s jurisdiction.

13.4 Class Action Waiver

You and Doorola each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding.

13.5 Right to Opt Out

You may opt out of the arbitration agreement and class action waiver in Sections 13.2 and 13.4 by sending written notice to legal@doorola.com within thirty (30) days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

13.6 Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Allegheny County, Pennsylvania.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through an in-product notice at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

Doorola, LLC
126 Elm Lane
Coraopolis, PA 15108
United States

General: hello@doorola.com
Legal: legal@doorola.com
Privacy: privacy@doorola.com